Writings on talks
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, a 17 min read
How information architecture can save the world: IA of a pandemic response
I recounted how San Francisco avoided mass death during the COVID-19 pandemic with the help of information architecture. What more can IA do, if we allow it to flourish out in the wider world? Read more...
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, a 21 min read
Eyes on the Prize: Lessons on user-centered design from pandemic response work
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, a 15 min read
Taking content design center stage in a crisis
How do you wrangle the deluge and get diverse stakeholders focused on what users need? I pull from experience leading digital for San Francisco's COVID-19 response. Learn strategies to get from the copywriting trenches into a more impactful content design role. Yes, even if the work is nonstop. Read more...
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, a 8 min read
More than meaning: Using information architecture to grow a budding service
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, a 3 min read
Be a heroic advocate rebel toddler to write government forms
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, a 5 min read
Set it and forget it: Structured content in WordPress with the Pods framework
A runthrough of using the Pods framework in WordPress. Read more...
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, a 3 min read
Integrating user research with existing legislative processes
How I used user research to act as public comment for proposed legislation. Read more...
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, a 7 min read
Using navigation to reframe what's possible
Imagining greater futures using website navigation. Read more...
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, a 7 min read
Developers vs designers (getting on the same page)
This talk is for developers who find themselves at odds with designers or executives over the visual design of their software. Learn how to better communicate your needs! Read more...
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, a 13 min read
A Lens A Day #13 - Setting Expectations
Transcript of my chat with Dan Brown on his podcast A Lens A Day. Read more...
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, a 9 min read
What Did You Learn? #41
Transcript of my interview with Ahava Leibtag. Read more...
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, a 23 min read
UX in the Time of COVID
Transcript of my interview with UX Radio. Read more...